Please read this entire before purchasing
By viewing and/or purchasing from edr-martin.com you acknowledge and agree to all terms and policies of edr-martin.com . edr-martin. IS OWNED AND OPERATED BY edr-martin.com ONLINE LIMITED
1. SHIPPING/DELIVERY
All products are shipped either UPS, USPS, EMS, TNT or DHL, depending on location.
After payment is received, there is a 24-72 hours processing period. After payment is processed, you will have your products within 7-14 business days (not counting weekends or Holidays). Most orders are processed and received by customers within1 weeks. Some orders may take longer due to uncontrollable circumstance. In rare instances, their may be a customs charge, all buyers are responsible for these charges. In very rare cases, some products may be seized by customs, we have never had this happen, but in very rare cases, it is possible. edr-martin.com is not responsible for any duty, tax or seizure by customs.
Freight Charge:
It is associated with your consignee location:
USA : US$10/ shipment
Taiwan : US$4.5 shipment
Main China: US$5./shipment
Order sum over US$100.00 , Free Freight
2. EXCHANGE POLICY
All exchanges must be addressed within 5 days of receiving products. In order to make an exchange, all the products must be in original, unworn, dead stock condition, or you will not qualify for an exchange.
Exchanges can only be made if the products were factory defects and/or it was under our mistake. Unacceptable reasons for exchange are customer chose wrong size/wrong color/wrong style/customer decides no longer wants.
We will exchange if we sent incorrect products or products are factory defective.
We will not accept returns or exchanges if we sent you the correct products!!!
We will only accept returns or exchages if we sent you incorrect producsts!!!
Read our policy and make sure you select the correct product, color and size, and ask any questions about the products before you purchase!
3. RETURN POLICY
You may return products under same restrictions as exchanges. If a refund is issued, it will be in the same form as original payment. We are not responsible for shipping costs in either exchanges or returns. Battery exchanging are completely free of charge, although we are not responsible for shipping costs with in one year.
4. PAYMENT INFORMATION
We currently accept credit card, paypal . Please refer to our CONCACT US page with any questions.
We will only ship to your billing address. We will not ship to any other address except for your billing address. We are not responsible for unclaimed packages. Any unclaimed package will not be resent! Make sure that you give a address when ordering, and not be resent! And make sure you are available to claim your package. We will not resent orders returned due to being unclaimed by customers!
5. Your privacy
All customer information is kept confidential and we will never sell, give away, or trade any customer information. We are 100% safe. We do not store any customer information. We follow all legal information storage guidelines.
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